When you subscribe to a product, you’ll receive automatic recurring deliveries on your chosen schedule. You’ll also receive 10% off every subscription order, plus free UK shipping on all UK subscription deliveries.

You can choose the delivery frequency that suits you:

• Every 1 month
• Every 2 months
• Every 3 months
• Every 4 months

You can update your frequency anytime through your customer portal.

If a product in your upcoming subscription order becomes unavailable, we’ll contact you with available options or update you by email.

If payment cannot be processed, your upcoming subscription order may be delayed until your payment details are updated successfully.

You’ll receive an email with instructions to update your payment details securely.

If product pricing changes in future, any updates to your subscription pricing will be communicated in advance where applicable.

Your order total may change if you update products, quantities, variants, or shipping destination.

Your renewal date is the date your next subscription order is scheduled to be processed automatically.

The renewal date/next order date is fixed to the UK Time zone.

Yes. You can manage your subscription anytime through your customer portal, including:

• Skip an upcoming order
• Change your next order date
• Change delivery frequency
• Update products
• Pause your subscription
• Cancel your subscription

Yes. Eligible subscription orders will continue to earn reward points in line with our rewards programme terms.

You can pause your subscription and resume it whenever you're ready through your customer portal.

Your subscription order is processed automatically on your renewal date using your saved payment method.

If your subscription order has already been processed, cancellation will usually apply to future renewals.

If you contact us quickly before dispatch, we’ll always do our best to help where possible.

Once an order has been dispatched, it can no longer be cancelled. Please refer to our standard returns policy once your order has been delivered.

Please make any subscription changes at least 3 days before your next renewal date.

Orders are processed automatically at the start of your renewal day, so requests made after this time may not always be possible. However, please contact us and we’ll always do our best to help.

Changes requested after processing may not apply to the current order, but will apply to future subscription renewals.

UK subscription orders include free shipping. International shipping rates and thresholds are shown at checkout based on your location.

International customers may be subject to local duties, taxes or customs fees depending on destination country.

Yes. You can update both anytime through your customer portal. We recommend keeping your details up to date before your renewal date to avoid delays.

Updating your payment method may apply across your active subscriptions for easier future renewals.

Yes. You can have multiple active subscriptions at the same time across different products or delivery frequencies.

Subscriptions with different schedules may be managed separately and may be processed or shipped as separate orders depending on their renewal dates.

Products with different delivery schedules may be processed as separate subscriptions and may ship separately.

Shipping rates are calculated for each shipment based on the products included, destination, and the shipping rules available for your market at the time of processing.

Discount codes and reward point redemptions cannot be applied to subscription orders.

You can access your subscription portal through your account area or through the secure links included in your subscription emails.

Subscription orders are covered by our standard returns policy unless otherwise stated. You can find our return policy here.