Shipping policy

Shipping Policy

We aim to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about how we ship your products.

Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).

During busy periods such as product launches, promotions, or seasonal sales, processing times may be slightly extended. We always do our best to keep delays to a minimum and appreciate your patience.

UK Shipping

We offer the following delivery options within the UK:

  • Royal Mail 48 Tracked: 2–4 business days

  • Royal Mail 24 Tracked: 1–2 business days

Shipping costs are calculated at checkout.


Orders over £40 qualify for free Royal Mail 48 Tracked shipping. This is auto-applied at checkout.

International Shipping

We ship internationally to selected countries.

  • Estimated delivery: 5–10 business days (depending on location)

Please note that delivery times may vary due to customs processing in your destination country.

U.S. Import Duties & Taxes

As of mid-2025, the United States has removed the de minimis threshold that previously allowed many international parcels to enter duty-free. This means that international shipments may now be subject to tariffs, duties, and taxes.

To provide full transparency and peace of mind, we cover all import fees for U.S. orders upfront.

  • You will not be asked to pay any additional charges upon delivery

  • The total amount shown at checkout includes all applicable fees

  • No hidden costs, no surprise invoices

European Union (EU) Customers

We’re pleased to share that Floraison is now our official EU stockist.

If you’re based in the European Union, you can order directly via Floraison to enjoy:

  • No customs fees or import duties

  • Faster, local shipping

  • A curated selection of Deviant Skincare products

Shop via Floraison here

Please note:

  • Orders placed on our main website and shipped to EU countries may still be subject to customs fees and import taxes

  • We currently ship to the EU on a DDU (Delivery Duty Unpaid) basis

  • This means customers are responsible for any applicable duties or taxes

Customs fees vary by country. We recommend checking your local government website for the most accurate information.

If you choose not to pay customs charges and your order is returned to us, you will be refunded once we receive the parcel, minus the original shipping costs incurred.

Customs, Duties & Taxes (Rest of World)

For countries outside of the UK and U.S., orders may be subject to customs duties, import taxes, or handling fees set by your local government.

These charges are the responsibility of the customer. Unfortunately, we have no control over these fees and cannot predict their cost.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, so you can follow your delivery every step of the way.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.

If an incorrect or incomplete address is provided and your order cannot be delivered, we cannot guarantee reshipment or refunds. If a parcel is returned to us, we may contact you to arrange redelivery (additional shipping fees may apply).

Delays, Lost or Missing Parcels

While we work with trusted couriers, delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at info@deviantskincare.com, and we’ll be happy to assist.

A parcel may be considered lost if it has not arrived within:

  • 10 working days (UK)

  • 20 working days (international)

from the expected delivery date.

Need Help?

If you have any questions about your order or shipping, please contact us at info@deviantskincare.com and we’ll get back to you as soon as possible.

We’re always here to help.